How do I cancel my subscription?

Cancellation is one-click. No phone tree, no retention squad, no "are you sure" loops past the first confirmation.

Steps: 1. Go to Settings → Billing. 2. Click Cancel subscription at the bottom of the Billing card. 3. Confirm in the modal that pops up. 4. Done. Your tier downgrades to Basic at the end of your current billing period.

What happens at the period boundary: - All your CRM data stays. Prospects, deals, notes, activity logs — none of it is deleted. - Pro / Solo features stop. Multi-line dialer goes away on Pro; autodialer goes away on Solo. The AI agents switch off entirely — Basic has no AI. Your TOV profiles are preserved but new training is locked. - BDM Legion members become inactive but aren't deleted (Basic includes no Legion members). If you re-subscribe later, they reactivate. - Founder's Edition pricing — if you cancel and re-subscribe before the sunset date, your $179 rate is preserved. After sunset, you'd re-subscribe at the $199 sticker (or whatever the new pricing is).

To delete your account entirely (not just cancel): Settings → Account → Delete account. This is irreversible. All data — prospects, deals, conversations, agent recommendations, badges, forum posts — is permanently removed. Wait 7 days for the GDPR deletion grace period; reach out to team@dealarena.io if you need to expedite or roll back.

Refund policy. No refunds for partial billing periods. You keep your tier until the period ends.

Get help. If something is genuinely broken about your subscription state, email team@dealarena.io and a human gets back to you within one business day.